FAQs

A stack is a carefully curated group of books around a theme. We do the hard work of selecting titles that belong together, so you can gift with confidence, knowing your recipient will only have great options to choose from.

Every stack is put together by our small team of book lovers, who read widely, follow what's new and think carefully about who each stack is for. We look for books that sit well together, so whichever title your recipient picks, it feels like the right one.

Most stacks contain 12 titles. That number has been carefully chosen to give meaningful choice without it feeling like hard work. Not too much, not too little... just right!

Yes, almost always. Very occasionally a title may become unavailable, in which case it won't appear on your recipient's gift page. If we replace it, the new title will always be carefully chosen to suit the stack.

Yes. We refresh our stacks regularly to keep them current, so you can gift the same stack again and your recipient will have an updated selection to explore.

All our books are brand new. We have both paperback and hardback stacks, and the format is shown on each stack page.

Yes. We have stacks for babies and young children right through to teens and adults, covering fiction and non-fiction. Browse by age or by collection to find the right fit.

Children develop at different paces and reading preferences vary widely, so our age ranges are a guide rather than a fixed rule. If you're unsure, we generally recommend gifting up an age range rather than down. But interests matter too, so if the perfect stack sits in their current age range, go with it.

We include new titles in our stacks, so this is unusual, but it can happen. Your recipient can email us at support@chapterandchoice.co.uk and we'll help them find a suitable alternative.

No, you can gift a stack without creating an account. An account lets you keep track of your gifts and save your details for next time.

You can choose how to give it:

• By email: we send your recipient a gift email, either straight away or on a date you choose.

• By printable certificate: you receive a gift certificate with a unique code to print or forward yourself, ideal for tucking into a card.

Either way, your recipient uses the link or code to open their personal gift page and choose their books.

Yes. You can send the gift email instantly, or schedule it for any date up to 60 days ahead, so you never miss a birthday or special occasion.

Your recipient has two months to choose. If we email the gift for you, the two months start from the day the email is sent, and we'll send gentle reminders as the deadline approaches. If you choose the printable certificate, the two months start from the date of purchase, so please bear this in mind if you're buying early. The expiry date is always shown on the gift email or certificate.

Unclaimed gifts expire on the date shown on the gift email or certificate. To protect your recipient's privacy, we don't let you know whether or what they've chosen, so if the gift is for a special occasion, a gentle nudge from you can help.

No. Your recipient won't see any prices. They'll simply see the books available to them and how many they've been gifted.

Yes. You can add a personal message when you gift a stack. It will appear in your recipient's gift email or on their gift certificate.

Yes. You can add a little extra to make the gift feel even more special: a sweet treat for adults and young adults, or a set of Beautiful Bookplates for children.

We don't offer gift wrapping, because every order arrives attractively packaged and ready to give, at no extra cost.

Yes. Simply add the stack to your basket more than once. You can name each one (for example, "For Tom" or "For Dad") to help you keep track.

Yes. Add all the stacks you'd like to gift to your basket and link them to the same recipient. Your recipient will be able to choose from all their stacks in one go, so their books arrive together in a single delivery.

We limit each stack gift to three books so your recipient still has a meaningful selection to choose from. If you'd like to give more, you can add another stack to their gift.

We don't offer vouchers. Instead, a stack gives your recipient the same freedom to choose, with the thoughtfulness built in. Not sure which stack to pick? Try one of our top picks, or email hello@chapterandchoice.co.uk and we'll be happy to help.

Yes. You only need their email address, or none at all if you choose the printable certificate. Your recipient enters their own delivery address after choosing their books.

If the gift email hasn't been sent yet, email us at support@chapterandchoice.co.uk and we'll update it for you.

You can cancel your gift for a full refund within 14 days of purchase, as long as your recipient hasn't yet chosen their books. Once books have been chosen and dispatched, our returns policy applies. Gifts that expire unclaimed are not refundable.

Of course, there's always the option to treat yourself. Choose a stack as normal and send the gift to your own email address. You can then browse and choose your books just like any other recipient.

You can pay by card, Apple Pay or Klarna at checkout. All payments are processed securely by Stripe.

Whenever suits you, even on the day itself. Your gift is the joy of choosing, and it can arrive in time for Christmas morning however late you leave it.

Order ahead and schedule the gift email to land on 25 December, or choose the printable certificate and pop it in a card or under the tree. If it's Christmas Day and you've only just remembered, you can send the gift email instantly. Your recipient then has two months to choose their books at their leisure.

Delivery is free on gifts of £30 or more per recipient. For gifts under £30, delivery is £3.99, added at checkout, so your recipient never pays anything.

If you're gifting more than one stack to the same person, the total for that person counts towards the £30. If you're gifting to several people, delivery is calculated separately for each recipient.

Yes. If the books are for a household to share, add them as one recipient, for example "The Smith Family", and choose how many books to gift. Delivery is then charged once, and it's free when you spend £30 or more. One person receives the gift email and chooses the books for everyone, and they all arrive together in one parcel.

For now, we deliver to UK addresses only.

Not at the moment, as we can only deliver to UK addresses. If your recipient has a UK address they can use, such as a family member's, they're welcome to choose their books and have them sent there.

Yes. As a former member of the Armed Forces, I know how much a parcel from home means, so this one's close to my heart. Postage is the same as for the rest of the UK: £3.99, or free when you spend £30 or more on one recipient.

Please bear in mind:

• Delivery takes longer. BFPO post travels through the military mail system, so please allow extra time beyond our usual delivery times.

• BFPO parcels aren't tracked. We post them at the Post Office counter, as BFPO doesn't accept our usual tracked service.

• Parcels must be under 2kg. Most choices are well within this, but a few combinations of our larger books can go over. If that happens, we'll contact the recipient to help them swap a title, so their books can be on their way.

Once your recipient has made their choice, please allow up to 7 days for their books to arrive. Because every stack offers a choice, we order each book in once we know their pick, then pack it by hand and send it on its way.

The gift itself isn’t held up. It arrives by email on the day you choose, or straight away as a printable certificate, so the moment of giving is always on time.

We only offer standard delivery. However, gift emails can be sent instantly or scheduled, so you can still time the gift perfectly.

We send all UK orders by Royal Mail Tracked 48 (BFPO parcels go untracked, see above). If a parcel hasn't arrived within 7 days of their choice, please email support@chapterandchoice.co.uk and we'll look into it.

We're sorry if that happens. Please email a photo to support@chapterandchoice.co.uk within 5 days of delivery and we'll send a replacement.

We can only accept returns for books that arrive damaged. Please see our returns policy for full details.

Gift emails are sent immediately unless you've scheduled them for a later date.

If your recipient hasn't received their email, first check the email address you entered (it's shown in your order confirmation). Next, ask your recipient to check their spam or junk folder. If it's still missing, email support@chapterandchoice.co.uk and we'll resend it.

For questions about an existing order or gift, email support@chapterandchoice.co.uk. For anything else, email hello@chapterandchoice.co.uk. We'll reply within one working day.

Follow the link in your gift email, or enter the code from your gift certificate at chapterandchoice.co.uk/redeem. You'll be taken to your personal gift page, where you can browse the titles, choose your favourites and enter your delivery address. Then we'll send your books to you.

No. Your gift has already been paid for, including delivery. You'll only be asked to pay if you choose to add something extra yourself.

Your gift email or gift page will show how many books you've been gifted. You can choose up to that number from the stack. If you see something else you love, you'll also have the option to add more books when confirming your choices, with no extra delivery charge.

Each book you choose needs to be a different title, so you get to explore more of the stack.

Your gift is for the stack chosen for you, so your choices come from that selection. If you'd like something from another stack too, you can add extra books at your own cost when confirming your choices.

You can choose any time before the expiry date shown on your gift email or certificate. If we have your email address, we'll send a couple of gentle reminders before then, so it doesn't slip your mind.

You can review your choices before confirming them. Once your order has been placed, changes may not be possible, so please check your choices carefully.

No. Your book choices are yours, unless you decide to tell them.

We include new titles in our stacks, so this is unusual, but it can happen. Email us at support@chapterandchoice.co.uk and we'll help you find an alternative you'll enjoy.

Check that you're using the most recent gift email or certificate. If the link or code still doesn't work, email us at support@chapterandchoice.co.uk and we'll sort it out.

We only use your details to deliver your books and, if you choose, to keep you updated. We never share them with the person who gifted you or sell them to anyone else. See our privacy policy for more.